Redeeming your rebate is quicker and easier at vzw.com/digitalrebatecenter. Just a few easy steps to submit the information form and upload your receipt and equipment bar code.
Yes. Checking your status is easy. Once you've submitted your rebate, go to our Rebate Center online and enter your submission tracking number. It can take up to 24 hours after you've submitted to show up online.
To ensure your rebate is processed quickly, enter the name of the account owner of the Verizon Wireless account. The mobile number you enter is the mobile number attached to the device you just purchased.
Most rebates are required to be submitted within 30 days from after purchase. However, deadlines vary by offer. Go to vzw.com/digitalrebatecenter for more information about rebate promotion deadlines.
Each rebate submission should be submitted separately. This will help ensure that each request is processed properly. If you have more than one rebate eligible device you recently purchased, submit each one as a separate request. This helps make sure that each is processed accurately and helps manage any questions on the rebate for any single device.
You can upload a copy of the same receipt for each separate submission.
The device bar code is found on the outside of the manufacturer's box. The bar code label includes: the proof of purchase (UPC) barcode and Device ID (MEID/ IMEI). Don't discard the box since this includes the bar code.
The correct bar code label is normally located on the outside panel of the equipment box. The entire label, including the eligible Device ID (MEID / IMEI) and valid Proof of Purchase (UPC) bar code, must be submitted.
Submit your rebate redemption request only after you've decided to keep the device, which may include waiting through the equipment return period. Any submissions made after an equipment return would be deemed in valid.
If a rebate has already been paid on a returned device, the refund is reduced by the amount of the rebate paid to you.
Please note - Return policies may vary at Verizon Wireless Authorized Retailer locations.
Unfortunately, you'll be ineligible for the rebate if the rebate period has expired.
Rebates can only be submitted online (preferred) or by mail. Since rebate submissions include the bar code and receipt, we are not able to capture these over the phone. If you have any questions, we're happy to assist. Please go to our Contact Us page for options.
Rebate submissions should be completed at vzw.com/digitalrebatecenter. If you send your rebate with your bill, the payment processors wouldn't handle this kind of document. To avoid any issues with your rebate, complete your rebate request online. If you're unable to submit online, you may call (844) 408-8471.
You should continue to send in your bill to the address on your monthly statement. Or, you may want to set up you're My Verizon online account portal and sign up for auto-pay.
Once your digital rebate redemption request is submitted, you'll receive your rebate within 4 weeks.
Once your submission is received, it goes through a verification process before the rebate is mailed. In most cases, your rebate will be mailed within 3 weeks of our receipt of your rebate submission.
When the status is invalid, this means the not all requirements to redeem the rebate had been met. If you submit your rebate on time, this may not mean you aren't still eligible.
We will send you an email explaining why your redemption was invalid and if any actions can be taken to correct the invalid reason(s). Carefully read the email and return it along with any needed items mentioned in the email. Make copies of any records you send to us.
This means that all of the requirements weren't met. Please read the email carefully and submit the necessary items indicated to the specified email address. Make copies of all documents for your records.
No, you must submit the entire bar code label from the outside panel of the box to qualify for the rebate.
If you have additional questions about your rebate, you can contact our Rebate Customer Service.
Confirm that file(s) are the correct format (JPEG, JPG, GIF, PDF, PNG, TIF & TIFF) and less than 5MB per image.
A maximum of four (4) files can be added to each submission.
The confirmation email containing your tracking number was sent to the email address you provided at the time of submission. If you're still unable to locate this email, visit the Contact Us page to reach a customer service representative.
Visit Track a Submission to determine if your submission is valid.
If it has been more than 30 days since you submitted your claim, visit the Contact Us page to speak with a customer service representative. Be sure that your submission was valid by going to our submission tracking page. If 30 days have passed since you’ve submitted your claim, visit our Contact Us page to reach a customer service representative.
Your tracking number was sent to the email address you provided at the time of submission.
Please Contact Us to speak with a customer service representative.
Rebate Cards are prepaid debit cards. They're personalized and embossed with:
Note: You can't use your Rebate Card after the expiration date
You can activate your Rebate Card by calling (866) 598-3499. Please be prepared to provide the:
Yes, the Rebate Card is a prepaid debit card which can be used to pay your bill just like any other debit card.
To pay your bill using the Rebate card:
You can use your Rebate Card everywhere Visa® debit cards are accepted.Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi® Prepaid Services. This card can be used everywhere Visa debit cards are accepted.
You can check the balance of your Verizon Wireless Rebate Card online at out Rebate Center
You can also check the balance by calling (877) 899-8980 from any phone.
Yes. To request a check in place of a Rebate Card:
You can contact Citibank directly at (877) 899-8980.